Victoria Kay
Victoria Kay

Almost half of retail workers don’t tell their employers about hidden health issue

Almost half of retail workers don’t tell their employers about hidden health issue: Image 1 Almost half of workers in the retail, hospitality and leisure industries have a hidden health issue they've never disclosed to their employers, with younger employees the most likely to withhold information from their bosses, according to new research.

A survey of 1,000 employees, carried out by the UK's most trusted business healthcare provider, Benenden Health, revealed 45% of respondents working in retail, hospitality and leisure have a health issue they have never revealed to their employer.

Nationwide, some 63% of Generation Z (16-23 years) and 60% of Millennials (24-38 years) surveyed said they haven't told their employers about a health issue, compared to 35% of Generation X (39-54 years) and 18% of Baby Boomer (55-72 years) respondents.

The survey also revealed more than one in ten workers in the industries (11%) thought they wouldn't be hired if they'd told their employers they had a health issue, with younger workers again more concerned about the impact on their employability, with 12% of Generation Z employees and 18% of Millennials nationally saying this was a concern, compared to just nine per cent of Generation Xers and three per cent of Baby Boomers.

Additionally, a fifth (21%) of respondents in retail, hospitality and leisure said they had had to lie to their employer about taking time off for an appointment and almost half (44%) of employees don't even feel comfortable talking to their employers about their personal health.

Benenden Health, which also surveyed 1,000 SMEs on their health and wellbeing offering for employees, is calling on business owners to open communication channels with their staff and consider the health needs of their workforce to support a healthy team, increase retention and reduce unexpected absences. With the provider's research showing SMEs would sooner recruit a 55-year-old than a 24-year-old with the same CV, younger workers are already at risk of being overlooked for roles, without having to worry about their health impacting on their employability.

The data also highlighted the importance of benefit packages in attracting new recruits to a business. When questioned, almost half of respondents in the retail, hospitality and leisure sectors (46%) said a strong health and wellbeing programme would increase their likelihood to join or stay with a business, with more than a quarter (28%) saying they would be willing to take a less well-paid job if it had a strong health and wellbeing package in place.

Yet, despite this, only 11% of SMEs in these industries don't offer a healthcare package for employees above statutory allowances, with 69% of these saying they don't consider a health and wellbeing package valuable in recruiting staff.

Helen Smith, Chief Commercial Officer of Benenden Health, commented: "Our results are fairly shocking in that so many people still feel they can't speak to their employers about health issues that may affect their working life, and at times have had to lie about taking time off for an appointment – with young people the most likely to worry about the impact on their employability. At the same time, so many businesses are still not offering a strong wellbeing package to support their team, despite the value placed on them by employees."

Hidden health issues can impact absence rates, productivity and the general wellbeing of staff and so it is vital that workplaces act now to protect their business interests, as well as their workforce's, especially if they want to attract young talent into their company.

"Benenden Health is calling for businesses to have a clear reporting process for employees to seek support from the senior team, which if supported by a tailored wellbeing programme that recognises the different needs of a multigenerational workforce, can help increase productivity and promote a happier and healthier workforce."

Benenden Health is a not-for-profit society with a UK-wide membership of over 815,000, founded in 1905 to bring people together to help pay for medical care when they might need it. Today, it has a mission to support businesses by providing affordable healthcare that helps keep employees healthy and valued and businesses thriving.